An enemy called average

In Fixed Ops Gold by Don Reed

“Far too often in our industry we have Dealers, General Managers, Service Directors, etc. who focus on and measure themselves in terms of the ‘average’ dealer. But ‘average’ is nothing …

Do you have a BHAG?

In Fixed Ops Gold by Don Reed

“Top level CEO’s are so successful because they have a BHAG, short for Big Hairy Audacious Goal. The BHAG creates the vision for the company, its managers and employees. The BHAG becomes THE driving …

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