“Far too often in our industry we have Dealers, General Managers, Service Directors, etc. who focus on and measure themselves in terms of the ‘average’ dealer. But ‘average’ is nothing …

“If you are like most dealers, you do not have an expense problem but you do most likely have a lack of gross profit. This is why you are not …

“Top level CEO’s are so successful because they have a BHAG, short for Big Hairy Audacious Goal. The BHAG creates the vision for the company, its managers and employees. The BHAG becomes THE driving …

“There are two kinds of dealers in our industry today: those who are living up to their profit potential, and those who are not. Those who are optimized are enjoying …