• Eight Steps to Success
• What is a Manager
• Triangle Management
• Necessary Attributes of a Manager
• Goal Setting
• Necessary Employee Attributes
• Motivating Employees
• Think Success
• The Service Manager’s Job Description
a. First Thing in the Morning
b. Sales Performance Review
c. Advisor Sales Meeting
d. The Road to a Sale
e. MPI Evaluation
f. Accountability Meetings
g. Weekly Performance Reviews
• Directing Employees Through Change
• Comfort Zone
• The Managers Road to a Sale
• Ten Reasons Managers Don’t Succeed
• Eight Steps to Accountability
• Understanding the Numbers
• Three Ways to Increase Gross Profit
• The Essential Eight
• Tracking Production
• Expense Controls
• Understanding the Numbers
• Three Ways to Increase Gross Profit
• The Essential Eight
• Tracking Production
• Expense Controls
• It’s Cheaper to Keep Them
• How We Lose Customers
• Increasing RO Traffic
• Effective Marketing Campaigns
• Marketing Planner
• Advertising Options
• Job Fairs
• Interview Questions
• Personality Profiles
• Background Checks
• Share Your Expectations
• Hiring Processes
• Evolution of the Service Department
• Lateral & Simple Support Groups
• Structuring Menus
• Pricing Strategies
• Parts Price Averaging
• Labor Time Averaging
• The Importance of “Choices”
• Flush Services
